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If you have questions regarding your annual invoice, please contact: CustomerExperienceCenter@ul.com
To Make A Payment:
If you would like to pay your invoice, please send an email to firstname.lastname@example.org
If you would like to dispute charges, please send an email to email@example.com.
Please be sure to include the following information:
- Your Name
- Company Name
- Applicant Number/Subscriber Number/File Number
- Invoice Number
- A complete list of charges you wish to dispute, along with a brief explanation as to the reason for the dispute
Questions or Comments Regarding Pricing:
If you have any questions or comments regarding our pricing, please send an email to UL Customer Advocacy at CustomerAdvocacy@ul.com
Breakdown of Charges:
A breakdown of all charges located on your annual invoice can be accessed via ULWebCerts.
To view a detailed tutorial explaining how to generate an invoice analysis, please click here.
Retrieving Your Certificate of Compliance:
Certificates of Compliance are available via ULWebCerts.
To view a detailed tutorial explaining how to retrieve your Certificate of Compliance, please click here.
Please note: Certificates of Compliance are only accessible upon payment of your annual invoice.
January 31 | Annual invoices are mailed to customers
March 15 | Deadline to withdraw a Listing and cancel associated fees
March 31 | Certificates of Compliance Expire
March 31 | Updated Certificates of Compliance are available via the ULwebCerts portal
June 1 | Accounts with outstanding balances are suspended – including access to ULwebCerts
August 1 | Remaining accounts with outstanding balances are withdrawn
Alarm Certification Services: Invoice Explanation
Description of Charges
Your annual invoice will show charges for the current calendar year, as well as, the previous calendar year.
Charges for Current Calendar Year:
Certificate charges are reflected on the following years’ annual invoice to allow for accurate calculation and proration of charges based on percentage of the year in which the Certificate was active.
The Location Fee includes:
- An annual audit of alarm service delivery.
The annual audit may include visits to premises covered by an active UL alarm system Certificate.
All travel & living costs are included in the location fee.
- A free copy of the UL standard(s) pertaining to your UL Listing
- The actual dollar amount is based on the type of Listing(s) held.
Please note: Only one Location Fee is levied per invoice, regardless of the total number of Listings held.
Basic Certification Fee(s):
A Basic Certification Fee is applied for each individual UL Listing. The dollar amount for each Basic Certification Fee varies based on the type of UL Listing (Listing category).
Basic Certification Fees include:
- a Certificate of Compliance
- inclusion in UL’s Online Certification Directory, and
- UL’s Certificate Verification Service
- ULwebCerts (UL’s Certificate management online portal)
Please note: There is one Basic Certification fee per UL Listing. If there are multiple Listings invoiced, there will be multiple Basic Certification fees.
Charges for the Previous Calendar Year:
Certificate Charges are reflected on the following years’ annual invoice to allow for accurate calculation and proration of charges, based on the percentage of the year in which the Certificate was active.
If a Certificate was active from January 2016 through June 2016, the charge for that Certificate would be half (50%) of the total annual Certificate cost. If a Certificate was active for 100% of the year (Jan-Dec 2016), the charge would be the full annual cost of the Certificate. Charges would then be reflected on the following years invoice (2017).
Certificate costs vary based on the category (Central Station Fire, Central Station Burglary, Remote Station Fire, etc.)
Individual Certificate Charge(s):
A Certificate that is active for 100% of the year is charged the full annual Certificate fee.
Certificates active for only a portion of the year are prorated based on the percentage of the year that the Certificate is active.
Please note: Certificate fees vary based on the Certificate type
Certificate Issuance Fee(s): New Issue vs. Web Issue
A Certificate Issuance Fee is only applied when a request is submitted via a paper request. There is no additional charge to issue a Certificate via ULwebCerts.
Certificate Issuance Fees are divided into two categories:
- New Issue (Charge)
- Web Issue (No Charge)
The quantity reflects the total number of new, replaced and renewed Certificates issued in the previous year, via paper requests, in addition to the general Certificate fee.
There is no Certificate Issuance Fee for issuing, replacing, or correcting a Certificate through the ULWebCerts portal.
If you have any additional questions regarding your annual invoice, please contact the Alarm Certificate Services Team at firstname.lastname@example.org.