UL’s user experience and human factors specialists have helped many of the world’s leading health IT, medical device, and pharmaceutical companies apply usability and human factors engineering properly and comprehensively in the course of developing their products, thereby ensuring design excellence and market access. In addition to training customers on the design and usability of HIT products, they help to ensure compliance with applicable standards.

Optimizing HIT Usability

Health IT (HIT) products and systems such as electronic health records (EHRs), patient health records (PHRs), clinical decision support systems, care coordination and management applications, pharmacy ordering systems, and wellness applications, serve a critical function in healthcare delivery. Considering HIT products’ role in facilitating high-quality, efficient, safe, and affordable patient care, as well as their role in engaging patients in their own health and wellness, optimizing an HIT product’s usability is critical to its success.


Usability-for-Healthcare-ITOur staff of experts offer several types of tests and issue an informative report, including:

  • Conduct summative usability tests
  • Conduct design critiques
  • Assess and mitigate use-related risk
  • Prepare documentation
  • Deliver workshops and seminars
  • Define a vision of the user experience
  • Identify specific user needs
  • Create a user research strategy plan
  • Provide usability guidance during implementation
  • Provide user interface design support
  • Conduct early-stage user experience research



Global Market Acceptance

  • 120 year business experience
  • Operates in more than 143 countries
  • UL has issued more CB Test Certificates than any other body
  • UL reports and certifications are recognized and accepted around the world
  • UL Marks appear on more than 22 billion products globally
Comprehensive Testing & Certification Services

  • UL offers field evaluations, onsite training and can come to you for testing
  • Full compliance testing/evaluation to pre-scans and other preliminary testing
  • UL has engineers that work with you from design through conception and production
  • UL’s engineers average 10 plus years in the industry
  • UL has over 11 industries business units in the UL company portfolio


Knowledge of Global Standards and Regulatory Requirements

  • Covers many markets ie FDA (US), MFDS (Korean FDA), EU IVD, EU MDD
  • UL has helped to set more than 1,600 standards defining safety, security, quality and sustainability
  • UL Engineers partner with standard committees such as AAMI, ANSI and government bodies
  • UL has an FDA recognized consensus standard, UL 2900, for cybersecurity
State of the Art Facilities

  • 159 UL laboratories for testing and certification world wide
  • Tailored testing solutions, using software automation to enhance process efficiency, analyze results and reduce testing cycles
  • Over 10 Accredited UL laboratories around the world


**As a Notified Body, MDSAP Recognized Auditing Organization and ISO 17000 series accredited Certification Body we cannot participate in the design, manufacture, installation or distribution of the products we certify or provide consultancy services related to those products. In addition, the UL Notified Body cannot provide certification services to companies that have been provided with consultancy services from other companies in the UL family. We also cannot link our activities to the activities of organizations that provide consultancy services. If you require such services please use an internet search engine to identify relevant providers.