Central Station Fire Service
Fire alarm systems are supervised by a commercial entity serving multiple customers. Fire alarm signals are recorded and acted on by trained operators. Requirements in NFPA 72 address these elements of service:
- System installation at protected premises
- Signal monitoring
- Retransmission of signals and associated record-keeping
- Runner service
NFPA 72 allows for Central Station Service delivery by either a single full-service entity, or through a contractual partnership between a monitoring company and an alarm service-local company.
A full-service company delivers all alarm service elements and also has the ability to issue UL Certificates.
Monitoring Only Company
Provide signal monitoring and system supervision services under contract to companies authorized to issue UL Certificates.
Alarm Service-Local Company
Delivers alarm system installation, testing, service, maintenance, and runner service to protected premises. Monitoring is subcontracted to a Listed central station.
Central Station Burglar Alarm Service
Intrusion detection systems at a subscriber’s property send signals to a central station. The information is recorded, maintained, and processed by trained operators. Central station systems operation is under joint control of the owner and the central station. The specifics of arming and disarming the system are agreed upon in advance and any deviations from that understanding are investigated by the Central Station. Runners are on duty at all times and are dispatched to investigate any unauthorized entry of protected properties. Local law enforcement may also be dispatched.
Hosted Central Station
The Hosted Central Station category covers host services that support the delivery of central station services to companies that carry UL Certifications for central station burglar alarm systems (CPVX), Central Station Protective Signaling Services (UUFX), or Monitoring Stations, Residential (CVSU). Hosting services may consist of, but are not limited to, data storage from alarm monitoring software, housing the automation system that is running the alarm monitoring software, and/or housing the receivers, as well as, the automation system.
A National Industrial Security Monitoring Station is a facility that has personnel on duty specifically trained to handle signals received from National Industrial Security Systems. The purpose of this monitoring is to notify personnel responsible for responding to and investigating signals and to record all signals received from the protected property. National Industrial Security systems are monitored for opening, closing, alarm and trouble signals.
Proprietary Fire Alarm Monitoring Stations
The Proprietary Fire Alarm Monitoring Listing category covers Fire Alarm Monitoring Stations, which are facilities that have personnel on duty specifically trained to handle signals received from systems covered under Local, Auxiliary, Remote Station, and Proprietary Protective Signaling Services (UUJS)
A UUJS Listing indicates that a company has demonstrated the capability of satisfying the requirements for building, equipment, staffing, signal processing, signal retransmission, and record keeping as required by the “National Fire Alarm and Signaling Code” (ANSI/NFPA 72).
Residential Monitoring Stations
A Residential Monitoring Station is a facility that has personnel on duty specifically trained to handle signals received from Bank (CPRH), Mercantile (CVSG), and Residential (CVWY) burglar alarm systems. Central station systems (CPVX) are not covered by a monitoring station.
A Residential Monitoring Listing indicates that the Listed company has demonstrated the capability of satisfying the requirements for building, equipment, staffing, signal processing, signal re-transmission, and record keeping, as required in UL 827, “Central Station Alarm Services”.